Santana Hotel Cairo

Liked: I didn’t try, no one other than them told me there is a breakfast Disliked: I like everything

Liked: The staff and the beds Disliked: The shower filling up with water and a dead cockroach in my room.

Liked: The location was good. .

Ok but attention to detail is lacking Liked: It is an ok place to stay but pricey. Disliked: The breakfast was average for a Westerner and the coffee is poor. There were lots of problems with the lifts which was worrying as you often felt you might get stuck. Once I was woken in the middle of the night for room service which was not me - they got the wrong room. Then another time they tried to deliver washing to me that was not mine - it wasn't even the same floor as me and not the same numbered room. Attention to detail was missing especially when it comes to affecting another customer. Reception, Raymond, I believe his name was, was very pushy, multiple times with multiple people to leave a good review of him - he tried hard but for me it was just too pushy.

Santana Hotel has a beautiful lobby, beautiful rooms with vintage touch, and friendly staff. Liked: The breakfast was delicious. I loved the fresh-made omelettes, the variety of veggies, breads, and cheeses, and the amazing spread of hot foods. On my last day, I had to take an early Uber ride to the airport, and the staff prepared for me a huge box of breakfast goodies. Huge plus! Disliked: The WiFi was very spotty. I think this is more of a city-wide or country-wide issue, not specific to the hotel. My key card also stopped working sporadically, and I had to go downstairs to get the reset multiple times.